Voice Agents Overview

A voice agent is the thing that actually handles a call — it greets the caller, holds the conversation, captures information, and either closes the call or hands it to a person. Everything else in CallMangal exists to build, test, run and review agents.

What an agent is made of

• Business Context — what it knows about your business
• Guardrails — what it must never say or do
• A workflow of conversation nodes — the actual steps of the call, built in the Visual Builder
• Languages & voices — how it sounds and which languages it can hold a conversation in
• Extraction variables — the structured fields it returns from a call
• A human handoff rule — when it hands off, and to whom

Where an agent runs

The same agent can handle:

• Inbound calls — see Telephony
• Outbound calls — one at a time, or at scale through a Campaign
• Browser calls — for testing, or embedded as a web-based conversation — see Browser Test

Next

• Create an Agent
• Agent Settings
• Visual Builder Overview