Campaigns Overview

A campaign runs one of your voice agents against a list of contacts — calling through them automatically instead of dialing one at a time.

How a campaign fits together

• An agent provides the workflow the campaign calls with — see Voice Agents
• A contact list provides who gets called — see Upload Contacts
• The campaign itself controls when and how those calls go out — see Create a Campaign and Start a Campaign
• Every call the campaign makes becomes a normal call record — see Calls & Analytics

Campaign states

A campaign moves through a small set of states: created, running, paused, completed, or failed. See Pause & Resume for how you control that from the running state.

Next

• Create a Campaign
• Upload Contacts
• Start a Campaign