Call History

Call history lists every call your agents have handled, most recent first.

(No product screenshot is available for the call history table yet — the columns below are described at a concept level rather than illustrated.)

Columns

• Status — where the call currently stands (for example, completed or failed)
• Created At — when the call started
• Call Type — inbound, outbound, campaign or browser test
• Disposition — the call outcome recorded for the call

Opening a call

Select any row to open its call details — recording, transcript, captured variables and outcome for that specific call.

Narrowing the list

For larger volumes of calls, see Engagement & Enquiry Filtering to filter by outcome instead of scrolling the full list.

Next

• Call Details
• Call Outcomes
• Engagement & Enquiry Filtering