Campaign Results

Every call a campaign makes becomes a normal call record, so campaign results are the same call history and call outcomes you'd use to review any other calls — filtered down to the calls this campaign produced.

What to review

• Call outcomes across the campaign's calls — see Call Outcomes
• Captured variables the workflow pulled out on each call — see Captured Variables
• Recordings and transcripts for individual calls worth a closer look — see Recordings & Transcripts

Finding the calls that matter

With a large contact list, reviewing every call individually doesn't scale. Use Engagement & Enquiry Filtering to separate calls that produced a genuine enquiry from calls that didn't connect or went nowhere.

Next

• Call Outcomes
• Engagement & Enquiry Filtering
• Pause & Resume