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Campaign Not Starting
Symptom: Selecting Start Campaign doesn't move the campaign into a running state.
Likely cause: The campaign is missing a required piece — an assigned agent, an uploaded contact list, or sufficient credits — or its schedule configuration doesn't allow calls right now.
Checks:
- Confirm the campaign has an agent and a contact list attached
- Confirm the account has enough credits for the expected call volume
- Check the campaign's schedule configuration in Create a Campaign — a campaign won't call outside its configured time slots
Resolution: Add the missing piece, top up credits, or adjust the schedule configuration, then start the campaign again.
When to contact support: If all of the above check out and the campaign still won't start, contact support@callmangal.com.