Call Details

Opening a call from call history shows everything captured for that one call.

(No product screenshot is available for the call detail page yet — the sections below are described at a concept level rather than illustrated.)

What's on the page

• Conversation Transcript — the written record of what was said, turn by turn
• Recording — the call audio, where recording is enabled, including Split Tracks (caller and agent audio separated onto their own tracks) — see Recordings & Transcripts
• Call Metrics — timing and call-level statistics for the call
• Captured variables — the structured fields your workflow's extraction variables pulled out — see Captured Variables
• Outcome — the call outcome recorded for the call

Next

• Recordings & Transcripts
• Captured Variables
• Call Outcomes