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Extraction Variables
Extraction variables are the fields you want back from a call. Name them in the builder and the agent returns them as structured data rather than as prose someone has to read through afterwards.
Typical fields
What you extract depends on the workflow. Common examples:
| Field | Example |
|---|---|
| Intent | what the caller actually wanted |
| Requirement | the thing they are asking about |
| Budget | the range they gave |
| Timeline | when they want to proceed |
| Callback time | when to reach them |
| Outcome | how the call ended |
These are illustrative — define the fields that match what your workflow actually needs to capture.
Where extracted data goes
Captured fields become part of the call's record, alongside the recording and transcript — see Captured Variables. From there they can be sent on to connected business systems (CRM, WhatsApp, calendar) depending on how the workflow and your integrations are configured — see Integrations Overview.