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Call Not Connecting
Symptom: A phone call to or from your agent doesn't connect, even though the agent works in Browser Test.
Likely cause: Telephony isn't fully connected for the agent, or there are insufficient credits to place or accept the call.
Checks:
- Confirm telephony is connected and configured for the agent
- Confirm the account has enough credits available
- Confirm the agent works correctly in Browser Test — this rules out a workflow problem versus a telephony problem
Resolution: Reconnect or re-verify the telephony configuration, and add credits if the balance is insufficient. If the agent fails in Browser Test too, the workflow itself needs fixing first.
When to contact support: If telephony is connected, credits are sufficient, and Browser Test works but phone calls still don't connect, contact support@callmangal.com.