Appearance
Engagement & Enquiry Filtering
Once you have more than a handful of calls, reading each one individually doesn't scale. Filtering call history by outcome and captured data lets you go straight to the calls that need attention.
Filtering by outcome
Because every call is recorded with a call outcome, you can narrow call history down to a specific outcome — for example, calls that were handed off to a person, or calls that didn't connect — instead of scanning the full list.
Filtering by captured data
Where a workflow defines extraction variables, the values captured on each call give you additional fields to filter or scan by — a requirement, a budget range, a stated preference — beyond outcome alone.
Why this matters for campaigns
For campaigns in particular, filtering lets you separate calls that produced a genuine enquiry from calls that didn't connect or went nowhere, without reviewing the full contact list one call at a time — see Campaign Results.