Insufficient Credits

Symptom: Calls stop connecting, or a campaign pauses or won't start, and the account is low on or out of credits.

Likely cause: The account's credit balance has run out or fallen below what's needed for the call volume you're trying to run.

Checks:

• Check your current credit balance in Mangal Credits
• If your organisation is a reseller client, your credits are transferred by your reseller rather than bought directly — see Wallet

Resolution: Add credits directly if you're a direct customer, or contact your reseller for a credit transfer if your organisation is a reseller client.

When to contact support: If your balance shows sufficient credits but calls still fail for this reason, contact support@callmangal.com.

Next

• Mangal Credits
• Credit Transfer