Start Call

The Start Call node is the entry point of a workflow. It defines how a conversation opens, and it is where a call enters the flow — whether it arrived inbound, was placed as part of an outbound campaign, or is a browser test.

What it controls

• The greeting — what the agent says first
• The opening prompt — how the agent should approach the first exchange
• The entry point shared by inbound, outbound and browser-test calls, so the same workflow behaves consistently regardless of how the call started

Why one entry point

Inbound calls, outbound campaign calls and browser tests all start the same workflow at the same node. That means a change you make here — the greeting, the opening question — takes effect everywhere at once, instead of needing to be kept in sync across separate inbound and outbound versions.

Next

• Conversation Nodes
• Business Context
• Telephony Overview — how inbound and outbound calls reach a workflow