Agent Not Responding in Browser Test

Symptom: Starting a browser test doesn't produce a response from the agent, or the call doesn't seem to start.

Likely cause: The browser doesn't have microphone permission, or the workflow's Start Call node isn't connected into the rest of the workflow.

Checks:

• Confirm your browser has granted microphone access for the CallMangal tab
• Open the agent in the Visual Builder and confirm the Start Call node connects into the workflow
• Try a different browser or device to rule out a local permissions issue

Resolution: Grant microphone access when prompted, and fix any disconnected nodes in the workflow before testing again.

When to contact support: If microphone access is granted and the workflow is connected but the agent still doesn't respond, contact support@callmangal.com.

Next

• Browser Test
• Start Call