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Extraction Variables Not Captured
Symptom: A call's captured variables are missing a field you expected the agent to capture.
Likely cause: The extraction variable isn't defined on the node the conversation actually passed through, or the caller never provided that information during the call.
Checks:
- Open the workflow in the Visual Builder and confirm the extraction variable is defined on the right conversation node
- Check the call's transcript to see whether the caller actually provided that information
- Test the same scenario in Browser Test to confirm the variable captures correctly
Resolution: Move or add the extraction variable to the correct node, and re-test in Browser Test before relying on it in live calls.
When to contact support: If the variable is correctly defined and the caller clearly provided the information but it still wasn't captured, contact support@callmangal.com.