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Missing Recording or Transcript
Symptom: A call's detail page doesn't show a recording or transcript.
Likely cause: Recording isn't enabled for the agent, or the call ended before any audio was captured — for example, a call that failed to connect.
Checks:
- Confirm the call outcome for the call — a call that never connected won't have meaningful recording or transcript content
- Confirm recording is enabled for the agent that handled the call
Resolution: Enable recording for the agent if it wasn't already, and check newer calls rather than expecting recordings to appear retroactively on older ones.
When to contact support: If recording is enabled and the call clearly connected and completed but still has no recording or transcript, contact support@callmangal.com.